Returns & Exchanges

At Strawberry Fields Farm Shop, we strive for the highest quality in every harvest; however, due to the perishable nature of our products, we offer a specialized return process to ensure complete customer satisfaction.

Return Process

• 1.
  Contact Our Team

  If you are unhappy with your order, please email our support team within 24 hours of delivery with your order number and clear photos of the items in question.

• 2.
  Quality Assessment

  Our farm shop specialists will review your claim to determine if the issue was caused during transit or if the produce does not meet our strict freshness standards.

• 3.
  Return Authorization

  For non-perishable pantry items, we will provide a return shipping label; for fresh produce, we typically do not require the items to be shipped back to the farm.

• 4.
  Refund or Replacement

  Once your claim is approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be sent out with our next delivery run.